Shipping & Returns

Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays).

  • Once your order has been dispatched, you will receive a confirmation email with tracking information.

UK Shipping

  • Carrier: Royal Mail.

  • Delivery times: typically 2–4 business days, depending on the service selected at checkout.

International Shipping

  • Carrier: Royal Mail International Tracked.

  • Europe: flat rate £14.99

  • United States & Australia: £19.99

  • Other destinations: calculated at checkout

  • For larger orders, any difference in shipping cost is covered by us.

  • Please note: customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

Returns Policy

  • You have 14 days from the date of delivery to return items.

  • Returns accepted only for unopened and unused products in their original packaging.

  • To start a return, please contact us via the contact form on our website and include your order number.

  • Return shipping costs are the responsibility of the customer.

  • Once we receive and inspect the returned items, we will process your refund within 5–7 business days.

Damaged or Faulty Items

  • If your order arrives damaged or faulty, please contact us as soon as possible (ideally within 48 hours) via the contact form and include photos.

  • We will arrange a free replacement or full refund.

Contact

  • For any questions regarding shipping or returns, please use the contact form on our website.

Frequently Asked Questions How long does it take to process my order? We process all orders within 1–2 business days. Do you ship internationally? Yes, we ship to all countries using Royal Mail International Tracked. How much is shipping to Europe / USA / Australia? Europe: £14.99 flat rate USA & Australia: £19.99 Other countries: calculated at checkout. For larger orders we cover any extra cost. Can I return a product? Yes, within 14 days of delivery, provided the product is unopened and unused. Return shipping is paid by the customer. What if my package is lost or damaged? Please contact us via the contact form as soon as possible. We will investigate and help resolve the issue.

Shipping and Delivery Times

  • Processing: Orders are processed within 1–2 business days.

  • United Kingdom: Standard delivery usually takes 2–5 business days after dispatch.

  • Europe: Estimated delivery 5–10 business days after dispatch.

  • USA & Australia: Estimated delivery 10–18 business days after dispatch.

  • Other countries: Delivery times vary; estimated at checkout.

Customs, Duties and Taxes

  • International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

  • These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

  • For large orders, we may assist with documentation to minimize delays, but cannot cover customs fees unless agreed in advance.

Order Tracking

  • A tracking number is provided once your order ships.

  • Use the Royal Mail tracking link provided in your shipment confirmation to follow your package.

  • If tracking shows no movement for several days, please contact us and we’ll investigate.

Incorrect or Damaged Items

  • If you receive the wrong item, a damaged item, or an item with missing parts, contact us within 7 days of delivery with photos of the packaging and product.

  • We will arrange a replacement or refund after reviewing the issue.

Cancellations and Changes

  • Orders can be cancelled or changed within 12 hours of placing them. After that time, we may have already begun processing and cannot guarantee changes.

  • To request a cancellation or change, contact us immediately via the contact form with your order number.

Gift Wrapping and Special Requests

  • Gift wrapping or personal notes can be added upon request. Please include instructions in the order notes at checkout or contact us within 12 hours of placing your order.

Payment Methods

  • We accept major credit and debit cards and secure online payment options.

  • Payment is taken at the time of purchase.

Wholesale and Bulk Orders

  • For wholesale or large-quantity orders, please contact us with details and we will provide pricing, shipping estimates, and any available discounts.

Contact and Support

  • For any questions, concerns, or special requests, please use the contact form on our website and include your order number when applicable.

  • Our customer service team aims to respond within 1–2 business days.

Privacy and Security

  • We use secure payment processing and do not store full payment card details.

  • Personal information is used only to process orders and communicate about purchases, in accordance with our privacy policy.

Satisfaction Guarantee

  • We want you to be happy with your purchase. If you’re unsatisfied for any reason, contact us and we’ll do our best to make it right.